6. Delivery Delivery is considered to have taken place when the buyer, or their representative, has taken possession of the item. If the delivery time is not specified in the ordering solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The item shall be delivered to the buyer unless otherwise specifically agreed between the parties.

7. Risk for the Goods The risk for the goods transfers to the buyer when they, or their representative, have received the goods in accordance with point 6.

8. Right of Withdrawal The right of withdrawal does not apply to digital content delivered immediately, such as downloadable e-books or online courses. The right of withdrawal also does not apply to services completed before the withdrawal period has expired, such as webinar participation after the webinar has been conducted by the seller. Furthermore, the right of withdrawal does not apply to goods that quickly deteriorate or become outdated, such as food products and care products. Unless the agreement is exempt from the right of withdrawal, the buyer can withdraw from the purchase of the goods in accordance with the Right of Withdrawal Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday, or holiday, the period is extended to the nearest working day. The withdrawal period is considered complied with if the notification is sent before the end of the period. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, email to [email protected], or letter). The withdrawal period starts:

• For the purchase of individual goods, from the day after the goods are received.

• If a subscription is sold, or the agreement involves regular delivery of identical goods, the period runs from the day after the first shipment is received.

• If the purchase consists of multiple deliveries, the period runs from the day after the last delivery is received. The withdrawal period extends to 12 months after the original period expires if the seller does not inform the buyer about the right of withdrawal and provide a standardized withdrawal form before the agreement is concluded. The same applies if there is a lack of information about conditions, deadlines, and procedures for using the right of withdrawal. If the business provides the information within these 12 months, the withdrawal period expires 14 days after the day the buyer received the information. When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal. The buyer covers the direct costs of returning the item unless otherwise agreed, or the seller has failed to inform that the buyer shall cover the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal. The buyer can examine or test the item in a responsible manner to determine its nature, characteristics, and function without losing the right of withdrawal. If the examination or test of the item exceeds what is responsible and necessary, the buyer may be liable for any reduced value of the item. The seller is obligated to refund the purchase price to the buyer without undue delay and no later than 14 days from the seller received notification of the buyer's decision to use the right of withdrawal. The seller has the right to withhold the payment until they have received the goods from the buyer, or the buyer has provided documentation that the goods have been sent back.

9. Delay and Non-Delivery - Buyer's Rights and Deadline for Reporting Claims If the seller does not deliver the item or delivers it late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer can, according to the rules in Chapter 5 of the Consumer Purchases Act, depending on the circumstances, withhold the purchase price, demand fulfillment, cancel the agreement, and/or claim compensation from the seller. Notifications of breach of contract should be in writing for evidentiary purposes (for example, email).

Fulfillment The buyer can maintain the purchase and demand fulfillment from the seller. The buyer cannot, however, demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would entail such a great inconvenience or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment. The buyer loses the right to demand fulfillment if they wait an unreasonable amount of time to present the claim.

Cancellation If the seller does not deliver the item at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional period for fulfillment. If the seller does not deliver the item within the additional period, the buyer can cancel the purchase. The buyer can, however, cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was crucial for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is crucial. If the item is delivered after the additional period set by the consumer or after the delivery time that was crucial for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

Compensation The buyer can claim compensation for losses suffered as a result of the delay. This does not apply, however, if the seller proves that the delay was due to an obstacle beyond the seller's control that could not reasonably have been foreseen at the time of the agreement, avoided, or overcome the consequences of.

10. Defect in the Item - Buyer's Rights and Complaint Period If there is a defect in the item, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered, stating that they want to invoke the defect. The buyer has always complained in time if it happens within 2 months after the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer than two years, the complaint period is five years. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer can, according to the rules in Chapter 6 of the Consumer Purchases Act, depending on the circumstances, withhold the purchase price, choose between repair and replacement, demand a price reduction, cancel the agreement, and/or claim compensation from the seller. Complaints to the seller should be in writing.

Repair or Replacement The buyer can choose between demanding the defect be repaired or delivery of a similar item. The seller can, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time. The seller is not initially entitled to more than two attempts to remedy the same defect.

Price Reduction The buyer can demand an appropriate price reduction if the item is not repaired or replaced. This implies that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the defect's significance for the buyer.

Cancellation If the item is not repaired or replaced, the buyer can also cancel the purchase when the defect is not insignificant.

11. Seller's Rights in Case of Buyer's Default If the buyer does not pay or fulfill other obligations according to the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller can, according to the rules in Chapter 9 of the Consumer Purchases Act, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, cancel the agreement, and claim compensation from the buyer. The seller may also, depending on the circumstances, claim interest for late payment, collection fees, and a reasonable fee for uncollected goods.

Fulfillment The seller can maintain the purchase and demand that the buyer pays the purchase price. If the item has not been delivered, the seller loses their right if they wait unreasonably long to present the claim.

Cancellation The seller can cancel the agreement if there is significant payment default or other significant default by the buyer. The seller cannot, however, cancel if the entire purchase price has been paid. If the seller sets a reasonable additional period for fulfillment and the buyer does not pay within this period, the seller can cancel the purchase.

Interest for Late Payment/Collection Fee If the buyer does not pay the purchase price according to the agreement, the seller can claim interest on the purchase price under the Late Payment Interest Act. In case of non-payment, the claim can, after prior notice, be sent to collection, and the buyer may then be held responsible for fees under the Debt Collection Act.

Fee for Uncollected Non-Prepaid Goods

If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual expenses for delivering the item to the buyer. Such a fee cannot be charged to buyers under 18 years old.

12. Warranty

Any warranty provided by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty does not, therefore, limit the buyer's right to complaint and claims in case of delay or defects according to sections 9 and 10.

13. Personal Data

The data controller for collected personal data is the seller. Unless the buyer consents to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfill the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to fulfill the agreement with the buyer or in statutory cases.

14. Conflict Resolution

Complaints should be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties should attempt to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Authority for mediation. The Consumer Authority is available at phone 23 400 600 or www.forbrukertilsynet.no. The European Commission's complaint portal can also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.